Your data rights
A short summary of your rights and how to use them. The full and binding description of how we process your data, including our KVKK notice for Türkiye, is our Privacy Policy. If anything here seems to differ from it, the Privacy Policy applies.
Do it yourself in Settings
- Settings → Your data → Download my data (JSON): a copy of everything your account holds.
- Settings → Your data → Delete my account permanently: if you have an active paid subscription, first stop its renewal (Dashboard → Manage subscription); then you can delete your account straight away.
- Settings → Health information in AI tools: give or withdraw your optional consent; the button "Delete my saved chats and documents" deletes them in one step.
- Settings: correct your profile (it is not shown to others).
- Newsletter: the unsubscribe link in any issue.
Your rights
Under the EU General Data Protection Regulation (GDPR) you have the right to:
- Access your data and information about how we use it (Art. 15).
- Have inaccurate or incomplete data corrected (Art. 16).
- Have your data erased (Art. 17).
- Restrict processing (Art. 18).
- Receive your data in a machine-readable format (portability, Art. 20).
- Object to processing based on our legitimate interests (Art. 21).
- Withdraw consent at any time, without affecting processing before the withdrawal (Art. 7(3)).
- Complain to a supervisory authority (Art. 77).
We apply these rights to all users, wherever they live.
KVKK (Turkish data protection law): because the controller is established in Türkiye, your rights under Article 11 of the KVKK apply wherever you live. They and the ways to apply are in section 12 of the Privacy Policy.
If you live in California: we do not sell or share personal information as these terms are defined in the California Consumer Privacy Act. You can ask to know or delete your data, and we will not treat you differently for doing so.
How to make a request
For anything you cannot do in Settings, e-mail [email protected], if possible from the e-mail address registered with your account, and say which right you want to use. If you have no account, tell us how we can find the data concerned. We may ask you to confirm your identity before we act.
Response time: without undue delay and within one month; for complex requests up to two further months, and we will tell you within the first month. Requests under KVKK: within 30 days, free of charge.
Complaints
- EU/EEA: the data protection supervisory authority of the country where you live, work or where the alleged infringement took place.
- United Kingdom: the Information Commissioner's Office (ICO).
- Türkiye (KVKK): the Personal Data Protection Board (Kişisel Verileri Koruma Kurulu), after you have first applied to us.
You are also welcome to write to us first at [email protected].