Last updated: 2 October 2026 · Effective: 2 October 2026
This policy applies to paid qiboo.ai plans. Free features involve no payment, so there is nothing to refund.
Paid plans are sold by Paddle.com Market Ltd ("Paddle"), United Kingdom, our reseller and Merchant of Record. You buy from Paddle under Paddle's Buyer Terms, and qiboo.ai (Dr. Kerem AL, sole proprietorship; Hacı İsa Mah., 75. Yıl Cumhuriyet Cad. No: 31/1, Urla Plaza, Urla, İzmir, Türkiye; Tax No: 0470462351) provides the service. Paddle takes your payment, issues your invoice or receipt and handles taxes; Paddle is the name on your card statement, and Paddle pays refunds back to your original payment method.
At the date of this version, the paid plans are Pro monthly (US$19.99; in Türkiye ₺399), Pro yearly (US$190) and Clinic monthly (US$39). In Türkiye, prices include VAT (KDV). Paddle may show a localised price for other plans and countries; in every case, the exact amount and currency, including any applicable taxes, are shown on Paddle's checkout before you pay. Current prices are shown on the pricing page.
The Pro monthly plan starts with a 14-day free trial. A payment method is required to start the trial, but you are not charged during it. If you do not cancel before the trial ends, the monthly price shown at checkout is charged at the end of the trial, and the subscription then renews monthly until you cancel. You can cancel during the trial free of charge with the "Manage subscription" button on your dashboard. Pro yearly and Clinic have no trial.
Subscriptions renew automatically for the same period until you cancel. You can cancel at any time from your dashboard ("Manage subscription", which opens Paddle's subscription portal) or by emailing [email protected]. Cancelling stops future renewals, and you keep paid access until the end of the period you have already paid for. If the mandatory consumer law of your country gives you a shorter right to cancel (for example, at any time after the first term), that rule applies and we refund the part of the period you have paid for but not used.
If you want to delete your account while you have an active paid subscription, first stop its renewal (dashboard → "Manage subscription"). Once renewal is stopped, you can delete your account straight away; your access for the rest of the paid period then ends too. If your last payment was less than 14 days ago, you can ask for a refund before deleting.
If you are not satisfied, you can ask for a full refund of your most recent payment within 14 days of that payment, without giving a reason. Your paid access for the period that payment covered then ends. If you started Pro monthly with the free trial, the 14 days count from the first charge at the end of the trial.
The money-back guarantee is offered in addition to your statutory rights and does not limit them.
Consumers in the EU and the UK. Paddle's Buyer Terms give consumers in the EU/EEA and the UK a 14-day right to withdraw from (cancel) the purchase. How to use this right, and whether any exception applies to a digital service that starts immediately at your request, is set out in Paddle's Buyer Terms. Our money-back guarantee is designed to give you at least the same protection.
Consumers in Türkiye. Under Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, you can withdraw from a distance contract for a service within 14 days of the day the contract is concluded, without giving a reason and without paying a penalty. The Regulation excludes services performed instantly in electronic form and services whose performance starts, with the consumer's approval, before the withdrawal period ends (Article 15(1)(ğ) and (h)). We do not rely on these exceptions: your 14-day right of withdrawal applies in full. In every case, the 14-day money-back guarantee above applies to each payment.
To withdraw, it is enough to email [email protected] within the 14-day period; if possible, write from the address you used to buy, or include the order number from your receipt. We will arrange the refund through Paddle without undue delay and at the latest within 14 days of receiving your notice.
Other countries. Paddle's Buyer Terms and the mandatory consumer law of your country apply.
Once the 14-day window has passed, periods that have already started are non-refundable, but you can cancel to avoid future charges. We may still refund at our discretion, for example for a duplicate charge or a technical problem that prevented you from using the service. We will, however, refund the unused part of your current period if we close your account when you have committed no breach, if we discontinue the Service, or if you cancel because you do not accept a material change to the Terms of Service or to a core feature of your paid plan (see sections 13 and 14 of the Terms of Service).
Email [email protected], if possible from the email address you used to buy, or contact Paddle using the details on your receipt. Refunds go back to your original payment method; how long they take to appear depends on your bank or card issuer (typically 5–10 business days).
If something goes wrong, please contact us first at [email protected]. Consumers in Türkiye can apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) for disputes within its monetary limits (applications can also be made online through e-Devlet), and to the Consumer Courts above those limits. Consumers in other countries can contact their national consumer authority or courts.
This policy is published in English and Turkish. Translations of earlier versions into other languages are no longer in force.
See also our Terms of Service and Privacy Policy.